Please check your emails from the shipping company to receive updates about your order.

If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us at artxtra.info@gmail.com

If we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid being charged twice and creating a duplicate order.

You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.

If you wish to cancel your order before it leaves the warehouse, please contact us immediately at artxtra.info@gmail.com

However, we can't guarantee that we'll have enough time to cancel your order, as our shipping process is time sensitive and once your order is processed and in production we can no longer change or cancel the order.

-Acrylic Wall Art: We need 1-3 working days to create your order + 2-5 working days for shipment.


-Metal Wall Art: We need 1-3 working days to create your order + 2-5 working days for shipment.

 

If you are experiencing any issues with your order, please write to us at artxtra.info@gmail.com

We don't offer custom work currently. The art is only available in the dimensions shown on the website. 

We package our products individually and the delivery company then sends the order out separately rather than packaging the entire order together. If you’ve ordered multiple items, they may arrive individually.

Please check the shipping code you received via email from the delivery company to know when to expect the rest of your order. And of course, you can always contact us for support via artxtra.info@gmail.com

Our return policy lasts 14 days. If more than 14 days have gone by since the delivery of your orders unfortunately you are not eligible for returns.

Additionally, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable): 
Items arrive damaged or missing parts for reasons due to our error qualify for a refund.